Refund & Return Policy
At Graphotech.pk, we strive to provide high-quality IT services, including website development, digital services, SEO, and eCommerce solutions. Your satisfaction is our priority. However, due to the nature of our services, our refund and return policy is outlined as follows:
We offer refunds under the following conditions:
Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe and no work has been initiated, you may request a full refund.
Project Cancellation: If you decide to cancel the project before work has started, a full refund will be provided.
Partial Work Completed: If a project is partially completed, a partial refund may be provided based on the amount of work already done. The refund amount will be determined by the progress made.
Unsatisfactory Service: If you are not satisfied with our service, we will make reasonable efforts to rectify the issue. If we are unable to meet your expectations, a partial refund may be issued at our discretion.
Refunds will not be issued under the following circumstances:
Services that have been fully delivered and accepted by the client.
Change of mind after project commencement.
Delays caused by client-side inaction, such as failure to provide necessary information or approvals.
Digital marketing, SEO, and consulting services, as results may vary due to external factors.
We provide revisions to ensure customer satisfaction. If you require modifications, we will work closely with you to make necessary adjustments as per the agreed revision terms. Additional charges may apply for extra revisions beyond the scope of the initial agreement.
To request a refund, please contact our support team at [email protected] with the following details:
Order ID or Project Details
Reason for the refund request
Any supporting evidence (if applicable)
We will review your request and respond within 15 business days.
In case of any dispute regarding refunds, we encourage you to reach out to our support team first. If an agreement cannot be reached, we may engage in mediation or other resolution processes.
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with the updated effective date.
For any questions regarding our Refund & Return Policy, feel free to contact us at [email protected].
